Third Party On Site Supportr.

Third Party Maintenance Program

Sunstar Company, Inc. with the help of our service and support partners offers you a safety net to ensure that your critical systems continue to run smoothly; saving you the expense and disruption of of downtime.

On average, we save our customers in excess of 50% off the OEM published list price on their annual hardware maintenance expenses.

With a Sunstar or Third Party Maintenance Contract, we offer:

√	Priority telephone support - speak with an engineer at the get go	SERVICES 1.800.663.5523 310.330.2900 Fax: 310.300.2910 Information We service & support Tape Libraries and RAID Arrays!
√	Depot Repair - Send it in and we will repair in our facilities
√	On-site spare parts
√	On-site support Guaranteed response time 24 x 7 x 4 On Site 9 x 5 On Site Support Next Business Day On Site Support The right engineer with the right part The right answer at the right time The right repair, right away!
√	Preventive maintenance
√	Professional services

Sunstar and our Third Party Providers can provide the right part to the right hands at the right place at the right time by planning your critical parts and field engineer services in accordance with your Service Level Agreements.

Sunstar and our Third Party Providers backs up its planning with its 24x7 Technical Help Desk, manned by experienced Field Engineers who live and breathe tape libraries and disk arrays and possess that “can do” attitude that it takes to get your systems up-and-running again quickly.

Please complete this form as best as you can and we will get back to you.

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To receive a hardware support quote please call us toll free at 1-800-663-5523.
If you would prefer to receive a quote via e-mail, please fill out the following form with as much detail as possible.

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Sunstar Company, Inc. does not sell, trade or transfer personal information to third parties. We never share personal information with our business partners for any reason, unless we have your consent or we need to share it in order to provide you with the products and/or services you requested.