Support

Sunstar Company, Inc. with the help of our service and support partners  offers you a safety net to ensure that your critical systems continue to run smoothly; saving you the expense and disruption of downtime.

 

On average, we  save our customers in excess of 50% off the OEM published list price on their annual hardware maintenance expenses.

Contact us at (800) 663-5523 or online to discuss the options available to you.

Sunstar Company will introduce you to a service provider that provides superior business value IT (BVIT) solutions throughout the US, Canada, EMEA and APAC lowering support costs substantially, a true global multi-vendor service and support provider for mission-critical installations worldwide.

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  • On-site support
  • Guaranteed response time
  • Priority telephone support – speak with an engineer at the get go
  • Depot Repair – Send it in and we will repair in our facilities
  • On-site spare parts
  • 24 x 7 x 4 On Site
  • 9 x 5 On Site Support
  • Next Business Day On Site Support
  • The right engineer with the right part
  • The right answer at the right time
  • The right repair, right away!
  • Preventive maintenance

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Important ROI benefits received:

  • Superior customer service
  • Single vendor management
  • Improved resource management
  • Improved customer satisfaction
  • Reduced risk
  • Flexible and customized service level agreements
  • Enhanced cost control and greater cost savings

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Sunstar with the help of our service provider(s) provides the most comprehensive multi-vendor, multi-platform, multi-system support in the industry, anywhere.

A one-stop solution for complete IT environment supporting the following platforms:

  • StorageTek
  • Quantum/ADIC/Overland/Qualstar
  • NetApps
  • EMC
  • Cisco
  • HP
  • Sun
  • Oracle
  • IBM
  • DEC
  • Tandem
  • Compaq
  • Dell
  • And many others

 

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