Sunstar Company, Inc. with the help of our service and support partners offers you a safety net to ensure that your critical systems continue to run smoothly; saving you the expense and disruption of of downtime.
On average, we save our customers in excess of 50% off the OEM published list price on their annual hardware maintenance expenses.
- On-site support
- Guaranteed response time
- Priority telephone support – speak with an engineer at the get go
- Depot Repair – Send it in and we will repair in our facilities
- On-site spare parts
- 24 x 7 x 4 On Site
- 9 x 5 On Site Support
- Next Business Day On Site Support
- The right engineer with the right part
- The right answer at the right time
- The right repair, right away!
- Preventive maintenance
Sunstar and our Third Party Providers can provide the right part to the right hands at the right place at the right time by planning your critical parts and field engineer services in accordance with your Service Level Agreements.
Sunstar and our Third Party Providers backs up its planning with its 24×7 Technical Help Desk, manned by experienced Field Engineers who live and breathe tape libraries and disk arrays and possess that “can do” attitude that it takes to get your systems up-and-running again quickly.