Sunstar Company, Inc.

800.663.5523

Sunstar Company can repair your LTO5 tape drive.

  • Internal or external
  • Full Height or Half Height Drives
  • Standalone or Library Drives
  • All Manufacturers:   IBM   HP  Tandberg  Quantum
  • Repaired in a timely fashion
  • Repaired with warranty
  • Exchange drives available

Call us today for a quote:  (800) 663-55213 or contact us online 

Sunstar Company, Inc. repairs tape drives and tape libraries.

Our clients often assume that a drive is defective, sometimes this is not the case.

Prior to shipping the “defective” drive to our repair center consider that there could be an issue with the media or perhaps the tape heads need to be cleaned.

  • Tapes: Tape drive manufacturers specify which brands and lengths are compatible with their data storage equipment. You should always check your tape drive’s documentation for full compatibility, since unapproved tape brand or type can consistently fail. It is also important to only use tapes of the proper length since some tape drives can use various lengths but others can’t. Tapes can vary in thickness, tension, and particle density and tape drives are designed to properly handle those differences without causing damage to themselves or the tapes.

Cleaning cartridges: You should regularly clean your tape drives by using cleaning cartridges, which not only clean the tape drive head, but also the full tape path. Cleaning will prevent both read/write and tape positioning problems. Use only the manufacturer’s recommended cleaning tapes and follow the instructions. Some cleaning cartridges are only good for a certain number of uses. If used more than specified, they will reach their end and not perform any cleaning. Most manufacturers recommend cleaning the tape drives every 25 to 30 hours of use, as well as after using a new tape for the first time.

Tape drives: Just because a tape drive is new does not mean its heads are clean, so while head cleaning on a new drive is not necessary, it also can’t hurt. If a tape drive was not cleaned according to the manufacturer’s recommendations, there could be build-up on the heads and a cleaning tape won’t be able to remove it. Such build-up, or a drive hardware failure, can cause media errors. If the same errors occur after trying new tapes and cleaning the drive, it needs servicing. You could also try performing the same backup using a different software program

Please call us at (800) 663-5523 or  contact us online for a quote and RMA No.

Sunstar Company repairs most tape drives, however our speciality is LTO, StorageTek and IBM Enterprise Tape drives.

Tape Drive Repair

Repair Your Existing Drives and Save Money…

Sunstar Company, Inc has been in the tape drive repair business for over 30 years. Our repair technicians are factory trained, authorized and certified.
We repair legacy type tape drives as well as drives that are currently state of the art. Please ask about our onsite maintenance offers.

We can and have repaired almost ALL tape drives…

We service and repair all stand alone drivestape autoloaders, and tape libraries.  Here is a list of the types and most of the manufactures drives that that we service.

  • ADIC
  • Archive
  • Benchmark
  • Breece Hill
  • Certance
  • Compaq
  • Cipher
  • DEC
  • DELL
  • EMC
  • Exabyte
  • Fujitsu
  • HP
  • IBM
  • Overland Data
  • Qualstar
  • Quantum / ATL
  • Seagate
  • Sony
  • Spectralogic
  • StorageTek
  • SUN
  • Tandberg
  • UNISYS
  • A $150.00 fee applies to product shipped to our facility for evaluation.
  • The approval of any repair waives the $150.00 evaluation fee.
  • Standard turn around time is usually 3 to 5 business days on most repairs.
  • Expedited repairs can often be returned by the following business day with a priority shipping service.
  • All repairs carry a 90 day warranty.

Our repair technicians are factory trained, authorized and certified.

We repair legacy type tape drives as well as drives that are currently state of the art. Please ask about our onsite maintenance offers.

We can and have repaired almost ALL tape drives…

We service and repair all stand alone drives, tape autoloaders, and tape libraries.  Here is a list of the types and most of the manufactures drives that that we service.

  • LTO – all manufacturers
  • LTO – Full height and ½ height
  • LTO1, LTO2, LTO3,LTO4, LTO5
  • T9840, T9940, T10000- all modesl from Storagetek, Oracle, Sun ….
  • IBM Entetoprise Drives
  • DLT / SDLT tape drives Quantum, Compac
  • LTO1, LTO2, LTO3, LTO4 tape drives HP ,IBM, Dell, STK
  • DDS-1, DDS-2, DDS-3, DDS-4, etc. HP, Sony, Seagate
  • AIT-1, AIT-2, AIT-3, SAIT,- Sony
  • Mammoth 1 & 2 ) Exabyte, Sony, HP
  • 3480, 3490, 3490E, 3590, 3590E 3590H – 18 Track. 36 Track, 128 track, 256 track and 384 track – Fujitsu, IBM, Overland Data, MP, Hitachi
  • 9-Track tape drives –  Cipher, M4, Qualstar, Kennedy
  • Autoloaders –  ADIC,Compac, HP, Dell, IBM, STK etc.
  • Tape Libraries IBM, HP, Qualstar, Overland Data, STK Quantum, etc.

Cipher –  MOD 1045, MOD 10, MOD 11, MOD 12, T480, T490, T490E, F880, M890, M891, M990, M995S, M995, F910, F920, L490, L490E, 920

Digital, Dec- TLZ07, TLZ09, TLZ10, TLZ11, TL895, TSZ07, TSZ08. TKZ60, TKZ61, TKZ62, TKZ63, TKZ64

Exabyte – 8200, 8205, 8500, 8500C, 8505, 8505S, 8505XL, 8505XLS, 8505D, 8700, 8705, 8900, ELIANT 820, MAMMOTH 8900 , VXA-1, VXA-2, VXA-, M1, M2, 10E, 18D, 10H, 210, 218, 220, 230D, 430, 440, 480

Fujitsu – M2481A, M2481B, M1016, M1017, M2483, M2483T12, M2483B, M2483B1, M2483BD1, M2483H, M2483H1, M2483HD1, M2483K, M2483KE, M2483KE1, M2483KD1, M2483KD, M2485N, M2485N1, M2485ND1, M2485K, M2485KE, M2485KE1, M2485KD, M2485KD1, M2485, M2485B, M2485B1, M2485H, M2485H1, M2485HD1, M2488, M2488C, M2488CA, M2488S, M2488SA M2488U, M2488E, M2488G2

HP – 88780, 88780A, 88780B, 7980, 7980S,

IBM – LTO1, LTO2, LTO3, LTO4, LTO5, LTO 1, LTO 2, LTO 3, LTO 4, LTO 5, 3490E EO1, 3490 EO1, 3490E E11, 3490 E11, 3490 F00, 3490E F00, 3490E F01, 3490E F1A, 3490E F11, 3490E FC1, 3490E HP, 3590, 3590 B1A, 3590 B11, 3590 E1A, 3590 E11, 3592, 3592 JIA, 3592 E05, 3592 E06, 3570 B, 3570 C

KennedyY- 9610, 9612, 9660,

M4 DATA – 9914, 9914 R, 9914 V, 9906, 9905, M490, M490E,  M490L, 4890E, 4890, 4890E-4, M490E-2

Overland Data – T480, T490, T490E, L490, L490E, L60, L60E, 5622, 5612, 3610

Phillips – TD3610, TD3620, TD3630

Qualstar – 3402, 3402S, 3404, 3404S. 3410, 3410S, 3412, 3412S, 3413, 3413S, 3414, 3414S, 3416, 3416S, 3418, 3418S

Quantum  – L200, L500, ATL, SDLT, SDLT 110/220, SDLT 160/320, SDLT 160, SDLT 320, SDLT 600, SDLT S4, DLT-V4, VS80, VS160, VS320, VS640, DLT, DLT2000, DLT2000XT, DLT4000, DLT7000, DLT8000, TH8AG-YF, TH8AF-YF, TH8BG-YF, TH8BF-YF, 4500, 4700, DLT 40, DLT 70, DLT 80, DLT 4000, DLT 7000, DLT 8000, LTO1. LTO2, LTO3, LTO3,LTO4, LTO5, LTO 1, LTO 2,LTO 3, LTO 4, LTO 5, VS80, VS160, VS320

Sony- AIT 1,AIT1, AIT 2, AIT2, AIT 3, AIT3, AIT 4, AIT4, SDX-300, SDX-400, SAIT-1, SDX-400C, SDX-400V, SDX-420, SDX-450, SDX-500, SDX-500C, SDX-500C/L, SDX-700, SDX-700 C/L, SDT-5000, SDT-7000, SDT-9000, TSL-7000, TSL-9000, TSL-A300C, TSL-A500C, TSL-A700C

StoragetTek, Oracle, Sun –  9840, 9840A, 9840B, 9840C, 9840D, 9940, 9940A, 9940B, 9940C, 9940D, 9948, L180, L700, L1400, SL500, SL3000, SWL8500

Tandberg Data – TDC 3820,TDC 4120, TDC 4220, TDC 4222, SLR1, SLR2, SLR3, SLR4, SLR5, SLR 1, SLR 2, SLR 3, SLR 4, SLR 5, SLR6, SLR7, SLR24, SLT32, SLR50, SLR75, SLR100, SLR140, MLR1, MLR3

Tandem – 5190, 5194, 5196, 5170

For additional information call 310.330.2900